Help center
How can we help?
Find answers to common questions or get in touch. We are a small team, but we read every support message.
Contact support
Email us
Please include your device model and a short description of what happened. Screenshots or a screen recording are especially helpful.
Getting started
How do I get friends?
We don't know, but in our app you can create relationships by importing existing contacts through Profile → Settings → Imported Contacts or by meeting your friends in person and scanning the QR code.
How do I create an event?
Tap the large + button, add your event details, choose who can join, select participants if needed, and publish it.
What do open, invitational, and closed mean?
- Open: eligible Zinc users can join.
- Invitational: the event can be joined through an invitation link.
- Closed: only people selected by the host can join.
How do I change notifications?
Open Profile → Settings → Notifications and choose which types of Zinc notifications you want to receive. You can also change Zinc's permissions in your phone settings.
Account & privacy
Does Zinc upload all of my contact details?
No. Contact discovery is optional. When enabled, phone numbers from contacts shared with Zinc are securely sent for matching and converted to keyed lookup hashes. Contact names remain on your device. See our Privacy Policy for details.
How do I revoke contact access?
Change Zinc's contact permission in your phone settings. The app removes that device's server snapshot the next time it is online; snapshots also expire after 30 days without a successful sync.
How do I delete my account?
Open Profile → Settings → Delete Account and confirm the deletion. This permanently deletes your account and associated data and cannot be undone.
Can I request help with my data?
Yes. Email [email protected] with the subject “Zinc privacy request.” We may need to verify that the request relates to your account.
Safety
How do I report objectionable content or abusive behavior?
Use the report control available from the relevant content or user profile in Zinc. You can also email support with the account or event involved and a description of what happened.
How do I block someone?
Open the person's profile and use the block control. You can review blocked accounts under Profile → Settings → Blocked Users.
Found a bug?
Email [email protected] and, if possible, include:
- Your phone model and operating-system version.
- What you expected and what happened instead.
- The steps that make the problem happen.
- A screenshot or screen recording.